Customer Representative Manager
Role Overview
Customer Representative Manager role in Dubai, United Arab Emirates.
Part-time position; the posting describes the work arrangement as on-site / hybrid.
Leads customer-facing operations, service excellence, and customer relationships.
Key Skills for This Role
Full Job Posting
Role
Customer Representative Manager role in Dubai, United Arab Emirates.
Part-time position; the posting describes the work arrangement as on-site / hybrid.
Leads customer-facing operations, service excellence, and customer relationships.
Responsibilities
- Lead, coach, and support customer service representatives in daily operations.
- Oversee enquiries, complaints, escalations, and service requests; improve customer satisfaction and service quality.
- Monitor team performance, service KPIs, and customer feedback; build customer and stakeholder relationships.
- Establish service procedures and communication standards and coordinate with other departments to resolve issues.
- Identify service improvements and implement solutions.
Qualifications
- Experience in customer service, customer relations, or team management.
- Strong leadership, communication, and interpersonal skills; problem-solving and conflict-resolution abilities.
- Ability to manage customer escalations and competing priorities.
- Familiarity with CRM systems, reporting tools, and customer service KPIs.
- Previous experience supervising or managing a customer-facing team is advantageous.
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