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Customer Relationship Manager [ Emarati Talent ]

Hire Rightt - Executive Search & HR Advisory
Dubai, UAE
fulltime
Mid-Senior
3 months ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Role

: Customer Relationship - Manager [ EMARATI TALENT ]

Industry

: Real Estate or Property management.

Excellent salary offered.

The job holder will be responsible for designing and executing a high-touch service strategy tailored to high-value clients.

This role focuses on curating exclusive benefits programs, ensuring personalized engagement, and driving customer loyalty through exceptional experiences.

Oversee VIP client relationships, premium service initiatives, etc.

Responsibilities

  • Develop and implement a VIP customer experience strategy that reflects the organization’s values and meets the expectations of high-value clients enhancing satisfaction and loyalty.
  • Develop and implement an exclusive VIP benefits program that enhances loyalty and customer engagement. Continuously evaluate program effectiveness and introduce enhancements to maximize customer satisfaction.
  • Plan and execute exclusive VIP events and curated experiences such as private previews, luxury hospitality, and networking meetups.
  • Curate personalized rewards, privileges, and experiences that are tailored to the unique preferences of each VIP client, elevating their overall engagement with the brand.

Qualifications

  • :
  • Bachelor’s degree in business/ hospitality/ customer experience or a related field.
  • Relevant Customer Experience (CX) Certifications - preferred
  • Min 3-5 years of experience in customer experience management, with a strong
  • focus on luxury services or VIP client relations.
  • Proven experience in sectors such as luxury hospitality, aviation, real estate, high-end retail, or premium concierge services within a property developer industry.
  • Email CVs to [email protected]

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