Customer Relations Officer (Emiratization)

Key Responsibilities

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
• Actively promote membership upgrades, class bookings, and premium services.

Complaint Resolution

• Handle member complaints and resolve issues promptly, escalating to management when necessary.
• Follow up to ensure issues are resolved to the memberu2019s satisfaction.

Membership Management

• Assist with member onboarding, renewals, cancellations, and account management.
• Maintain accurate member records in the system, ensuring data privacy and security.

Collaboration

• Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
• Support marketing initiatives by promoting events, offers, and programs.

Facility Tours and Promotions

• Conduct guided tours for prospective members, highlighting the clubu2019s premium amenities and services.
• Proactively recommend personalized services to enhance the member experience.

Member Retention

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
• Identify at-risk members and implement strategies to enhance their experience.

Requirements

• Bacheloru2019s degree in hospitality, customer service, business, or a related field (preferred)
• At least 1u20132 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Conflict resolution and problem-solving skills.
• High emotional intelligence and empathy.
• Proficiency in customer relationship management (CRM) software and office tools.
• Background in the fitness, hospitality, or service industry is a plus.

Competitive Salary

Club Access

F&B Discount

Career Growth

Supportive Culture