Customer Relations Manager
Skills
About This Role
Company Description
Fincure is a financing platform dedicated to empowering SMEs through innovative financial solutions like Buy Now Pay Later (BNPL) and invoice discounting.
By focusing on real transaction cycles, Fincure helps businesses achieve greater financial flexibility, faster cash conversions, and improved stability.
The platform leverages data-driven financial assessments and risk evaluations, offering tailored working capital solutions that meet the unique needs of SMEs.
With a mission to simplify financing and foster SME growth, Fincure is building a modern financial infrastructure.
For more information, visit www.fincure.io.
Role Description
This is a full-time, on-site role for a Customer Relations Manager based in Dubai.
In this position, you will be responsible for managing client relationships, addressing customer inquiries, and resolving any issues to ensure customer satisfaction and retention.
You will act as a liaison between clients and internal teams, ensuring customer needs are met efficiently.
Additional responsibilities include identifying areas for customer experience improvement, supporting customer onboarding processes, and contributing to strategies that enhance client engagement with Fincure’s financial solutions.
Qualifications
- Proven experience in customer service, relationship management, or client success roles.
- Strong communication and interpersonal skills to build and maintain relationships with clients and teams.
- Problem-solving and conflict resolution abilities with a customer-focused mindset.
- Organizational and time management skills to handle multiple client accounts effectively.
- Analytical skills for assessing customer needs and providing tailored solutions.
- Familiarity with financing solutions, particularly BNPL and invoice discounting, is a plus.
- Proficiency in using CRM tools and data-driven strategies for improving customer engagement.
- Bachelor's degree in Business Administration, Finance, or a related field.
- Flexibility and willingness to work in a fast-paced, dynamic environment.
- Fluency in English; additional language skills are an added advantage.
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