Customer Operations Support Manager
Role Overview
Communicate with customers by phone, email, or face-to-face and oversee a team of Customer Service agents.
Promote company values and professional communication.
The role is in CEVA Logistics’ Ocean Freight business and is listed as a permanent contract.
Key Skills for This Role
Full Job Posting
Role purpose
Communicate with customers by phone, email, or face-to-face and oversee a team of Customer Service agents.
Promote company values and professional communication.
The role is in CEVA Logistics’ Ocean Freight business and is listed as a permanent contract.
Key responsibilities
- Supervise direct reports and coordinate customer profiles with Pricing and Sales.
- Implement new traffic and handle logistics requirements for major key accounts.
- Negotiate supplier, carrier, and network-partner pricing and prepare customized customer quotations.
- Resolve customer issues and follow up on interdepartmental escalations to support retention.
- Plan and monitor team workload, train new recruits, and conduct departmental and customer service meetings.
- Retain accounts through follow-up and personalized visits; develop customer-focused policies and procedures.
- Support Projects and Operations and comply with QHSE, compliance, and ethics requirements.
Education and experience
- Bachelor’s degree in Logistics or a relevant field.
- 3–4 years of logistics and warehouse management experience in freight forwarding.
- Knowledge of import/export laws, customs-clearance compliance, and UAE Customs requirements.
Special skills
- Leadership and people management, including supervising, coaching, and developing team members.
- Customer service, relationship management, and stakeholder communication.
- Problem solving, conflict resolution, negotiation, and commercial acumen.
- Ability to manage competing priorities in a fast-paced logistics environment.
- Analytical decision-making, project coordination, presentation, and training skills.
- Process improvement, change management, and effective cross-functional collaboration.
Preferred competencies
Customer-centric and results-oriented approach.
Business partnering, accountability, and ownership.
Ability to influence and collaborate across functions.
Strategic thinking combined with operational execution.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at CEVA Logistics
Level 4 Data Analyst Apprentice
Manchester, GBR
CEVA Logistics is seeking a Data Analyst Apprentice for its Ground & Rail Finance team, combining practical work with a Level 4 apprenticeship. The role supports BI dashboards, financial reporting, data extracts, and rec
Project Coordinator - AB
Calgary, CAN
CEVA is seeking a Project Coordinator to manage transportation solutions and coordinate air, ocean, and ground freight operations, procurement, and tenders. Candidates need 3–5 years in transportation, including at least
Financial Business Analyst - Halton Hills, Ontario, CAN
Georgetown, CAN
CEVA Logistics seeks a financial business analyst to analyze performance and trends, develop KPIs and reports, and identify supply-chain process improvements and cost savings. Candidates need at least 2 years of related
Business Process Analyst
Banbury, GBR
CEVA Logistics is seeking a Business Process Analyst to improve processes across Finished Vehicle Logistics operations. The role covers process mapping, data and KPI analysis, stakeholder engagement, systems improvements
Customer Operations Support Manager
, UAE
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on
Key Account Management Professional KSA
Riyadh, KSA
Le groupe RMC BFM, 3ème groupe média privé français, s’appuie sur une offre éditoriale qui allie qualité de l’information en continu nationale comme régionale et la richesse du divertissement. Position: Key Account Manag
Business Process Analyst
Banbury, GBR
CEVA Logistics is seeking a Business Process Analyst to map and improve processes across Finished Vehicle Logistics operations. The role involves process analysis, continuous improvement, KPI insights, systems enhancemen
Level 4 Data Analyst Apprentice
Manchester, GBR
Project Coordinator - AB
Calgary, CAN
Key Account Management Professional KSA
Riyadh, KSA
Financial Business Analyst - Halton Hills, Ontario, CAN
Georgetown, CAN
Business Process Analyst
Banbury, GBR
Customer Operations Support Manager
, UAE
Key Account Management Professional KSA
Riyadh, KSA
Business Process Analyst
Banbury, GBR