Customer Operations Specialist, APAC

Position Overview

Roles & Responsibilities

• Sales order entry from customer purchase orders.
• Quotations (internal and external).
• Customer complaint handling.
• Manual export documentation if required.
• Monitor customer deliveries.
• Credits.
• Proactive management of customer orders from PO placement to delivery.
• Creation and maintenance of customer-specific reports.
• Ongoing input into department process documentation.
• Updating of customer dossiers.
• Creation of new customers, ship-to and bill-to records.
• Internal and external communication with customers, plants and sales teams.

Additional Duties

• Creation of SAP material numbers when required.
• Raise and monitor customer notifications for quality issues.
• Maintain customer pricelists.
• Other duties as required.

Requirements

• Excellent interpersonal skills including written and telephone communication skills.
• Microsoft Office skills, particularly Excel.
• Knowledge of manufacturing/transport logistics processes.
• SAP experience.
• Experience in Microsoft Teams.
• Experience in Service Cloud/Salesforce.
• Passion for customer care.

Experience

• 2+ years in manufacturing/logistics or customer care is desirable.

Role of the CCR

• Provide general and technical product information, product drawings, application, installation and testing information, and pricing and lead-time information.
• Interface with Marketing, Product Line Managers, Technical Support and Manufacturing for product-related issues.
• Assist Finance team to resolve accounts receivable issues.
• Enter and manage orders and answer order status questions.
• Expedite orders to meet customer requirements.
• Manage complaints and resolve problems, escalating to Sales, Marketing, Engineering Services and supervisors as required.
• Serve as primary focal point for internal organizations communicating quotation and order-related changes.
• Understand and execute customer requirements of long-term agreements and contracts.

Conditional CCR Duties

• Monitor and coordinate customer inventory.
• Monitor and report customer sales levels impacting rebates, discounts and commissions.
• Coordinate product consolidating (marshalling) for projects.
• Coordinate Letters-of-Credit and Cash-in-Advances processes and review LOC documentation.
• Prepare and process import/export documentation, coordinating with plants and transportation/logistics.

Other Qualities

• Excellent phone manner.
• Able to work in a team environment.
• Able to liaise with staff at all levels.

About Corning