Customer Operations Officer MEA
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Key skills for this role
About the Role
------------------ The Service Officer sits at the heart of our Customer Team providing linkage between our Service Lines, Regional Teams and Project organizations.
Key Skills for This Role
Full Job Posting
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The Service Officer sits at the heart of our Customer Team providing linkage between our Service Lines, Regional Teams and Project organizations.
Key Accountabilities
- Developing effective working relationships with the Engineering, Maintenance Planning and Operational Planning teams for your customers
- Influencing the Customer to ensure that maintenance activities are scheduled and executed according to agreed plans.
- Coordinating Rolls-Royce teams in support of on-wing and off-wing activities.
- Responsibility for maintaining and developing the tools and processes to aid the smooth operation for the Aftermarket Operations Team
- Integration and alignment with the Customer Regional Team in Abu Dhabi and the Service Teams in Derby.
Qualifications
- Degree in a technical or numerate discipline (BSc or BEng), or strong relevant experience
- Product and Services Technical Knowledge is required
- Exhibit a commitment to providing exceptional service to customer, supplier and stake holder management
- Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage
- Self-motivated with an ability to work in a multifunctional and multicultural environment
- Proficient IT skills, fluent across Microsoft Office suite
- As part of your application please upload any supporting documents
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