Account Manager - Individual Contributor

Overview

Key Accountabilities

• Define and implement customer account strategies.
• Use the account management process to integrate all aspects of the Rolls-Royce relationship with customers, and direct resources to support the attainment of the account.
• Use the Customer Hub to drive account management discipline.
• Ensure that contracts are administered in a way that is consistent with delivering value to Rolls-Royce, including working with internal stakeholders and subject matter experts to resolve disputes and manage contract risks.
• Ensure accounts are managed in accordance with Compliance and ABCEC policies.
• Deliver Customer account revenue & cash plan and work with the Finance BP to achieve regional targets.
• Manage threats and deliver cash and profit opportunities relative to budget.
• Work with the Sales & Transitions teams in delivering new OE and services sales targets.
• Build Customer relationships and act as the primary interface with Rolls-Royce.
• Keep assigned customers informed and represent their needs and views within Rolls-Royce.
• Foster new airline relationships and grow the Rolls-Royce customer base in your region.
• Develop and maintain airframer customer team relationships to maximise Rolls-Royce opportunities and represent Rolls-Royce at external customer-orientated events and conferences.
• Set and deliver Customer Satisfaction targets.
• Work with Services, Engineering and other relevant parties to ensure customer specific targets are met.
• Drive consistently high customer NPS.
• Review and validate business forecasting inputs for the Customer accounts.
• Responsible for the validation of forecasts, and for the quality of regional inputs.