Account Manager - Individual Contributor

Job Description

Key Accountabilities

• Define and implement customer account strategies. Use the account management process to integrate all aspects of the Rolls-Royce relationship with customers, and direct resources to support the attainment of the account. Use the Customer Hub to drive account management discipline.
• Ensure that contracts are administered in a way that is consistent with delivering value to Rolls-Royce, including working with internal stakeholders and subject matter experts to resolve disputes and manage contract risks. Ensure accounts are managed in accordance with Compliance and ABCEC policies.
• Deliver Customer account revenue & cash plan and work with the Finance BP to achieve regional targets. Manage threats and deliver cash and profit opportunities relative to budget. Work with the Sales & Transitions teams in delivering new OE and services sales targets.
• Build Customer relationships and act as the primary interface with Rolls-Royce. Keep assigned customers informed and represent their needs and views within Rolls-Royce. Foster new airline relationships and grow the Rolls-Royce customer base in your region. Develop and maintain airframer customer team relationships to maximise Rolls-Royce opportunities and represent Rolls-Royce at external customer-orientated events and conferences.
• Set and deliver Customer Satisfaction targets. Work with Services, Engineering and other relevant parties to ensure customer specific targets are met. Drive consistently high customer NPS.
• Review and validate business forecasting inputs for the Customer accounts. Responsible for the validation of forecasts, and for the quality of regional inputs.

Qualifications

• Degree in a technical or numerate discipline
• Requires experience in at least one previous customer-facing role, such as Customer Management, Services, Commercial or Sales Relationship management experience
• Ability to find mutually acceptable outcomes to customer challenges
• Ability to understand and interpret commercial contracts
• Self-motivated with an ability to work in a multifunctional and multicultural environment
• Planning and programme management experience
• Confident influencing and communication skills with key customer focus
• Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage
• Proficient IT skills, fluent across Microsoft Office suite
• A good understanding of Rolls-Royce products and services is a plus
• As a part of your application please upload any supporting documents