Customer Experience Senior Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement.
Key Skills for This Role
Full Job Posting
Overview
Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement.
Support the manager in driving host happiness and retention.
Accountabilities
- Design and implement the Host Loyalty Program in partnership with the manager
- Manage the claims process, ensuring fair and timely compensation for hosts
- Coordinate the Host Advisory Board, organizing sessions and tracking action items
- Analyze host feedback and usage metrics to identify areas for app enhancements
- Develop tailored experiences and support packages for professional hosts (5+ units)
- Support onboarding and ongoing training for new hosts, ensuring consistent engagement
- Track host happiness and retention metrics, reporting insights to leadership
- Partner with the guest experience team on policy reviews and unified service initiatives
Requirements
- Bachelor's degree in Business, Hospitality or related field
- 4+ years' experience in customer/host experience or operations roles
- Experience in program management or product management
- Proficiency in analyzing data and using CRM/digital tools
- Strong interpersonal and communication skills
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Gathern | جاذر إن
Integration Lead
Riyadh, KSA
JOB PURPOSE: **The Integration Lead is responsible for designing, managing, and optimizing system integrations across internal and external platforms to ensure seamless data flow, operational efficiency, and scalable tec
Business Intelligence Manager
Riyadh, KSA
JOB PURPOSE: Lead the organization's business intelligence strategy by overseeing reporting frameworks, analytics governance, and dashboard standardization to ensure accurate, scalable, and insight-driven decision-making
Retention Lead
Riyadh, KSA
The Retention Lead will be responsible for increasing customer retention, repeat bookings, loyalty, and customer lifetime value through CRM, lifecycle marketing, segmentation, and engagement strategies. The role will foc
Activation Lead
Riyadh, KSA
The Activation Lead will own the user activation journey from signup to first reservation, ensuring new users successfully experience the platform's value proposition and convert into active bookers. The role will work c
Governance and Compliance Sr. Specialist
Riyadh, KSA
JOB PURPOSE: Lead and enhance Gathern's governance and compliance, ensure adherence to internal policies, ISO standards, and Saudi regulatory requirements (MoT, SDAIA/PDPL, CMA). Oversee policy lifecycle, compliance fram
Brand Senior Specialist
Riyadh, KSA
JOB PURPOSE: Execute and support brand strategy initiatives to ensure consistent messaging, positioning, and visual identity across campaigns and customer touchpoints. KEY ACCOUNTABILITIES: Support brand strategy implem
Graphic Designer Lead
Riyadh, KSA
Lead creative design execution to ensure high-quality, scalable, and brand-aligned visual outputs across all marketing and product touchpoints. KEY ACCOUNTABILITIES: Lead creative execution across campaigns Ensure Bran
Senior Product Designer
Riyadh, KSA
JOB PORPORPOISE: To design innovative, visually compelling, and user-centered solutions that enhance product usability and aesthetics, leveraging AI tools to accelerate the design process and delivering experiences tailo
Integration Lead
Riyadh, KSA
Business Intelligence Manager
Riyadh, KSA
Retention Lead
Riyadh, KSA
Activation Lead
Riyadh, KSA
Governance and Compliance Sr. Specialist
Riyadh, KSA
Brand Senior Specialist
Riyadh, KSA
Graphic Designer Lead
Riyadh, KSA
Senior Product Designer
Riyadh, KSA