Customer Experience Representative (Onsite)

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it. We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.

*This role is employed by itel, Inc., a Nearmap company, and will be onsite in Jacksonville, FL.

The Customer Experience Representative serves as a key liaison between customers and partners, providing timely assistance, answering questions, and resolving issues in a fast-paced, customer-focused environment. The Customer Experience Representative collaborates with insurance companies and independent adjusters to ensure accurate data collection. This role is centered on delivering personalized solutions tailored to each customer's unique situation, always prioritizing their needs throughout the process.

High school diploma or equivalent

At least one (1) year of customer service experience

Organized and detail oriented

Ability to remain composed and professional in a fast-paced environment

Strong time management and decision-making skills

Flexible and dependable team player

Excellent verbal and written communication skills

Proficient with Microsoft Office Suite or related software

Bachelor’s degree

Experience with Salesforce, Genesys and Chat platforms

Proficient in English and Spanish

Proficient in at least 60 WPM

Results-Oriented : ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames

Adaptability to Change : ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment

Interpersonal Communication : ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others

Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good

Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change

Cultural Competence : ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions

Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions

Valid driver license with proof of insurance

Must be able to lift up to fifteen (15) pounds

Frequent use of office machines to include telephone, computer, and printer

We move fast and work smart; often wearing multiple hats. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

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