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successfactors

Customer Experience Program Specialist

Corning
Charlotte, USA
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
salesforcesap

Full Job Posting

Key Responsibilities

  • Coordinate project delivery for assigned Data Center accounts by aligning Customer Operations, Supply Chain, and Product teams on timelines, milestones, and customer commitments Manage customer-facing communications and meeting coordination, ensuring internal and external stakeholders stay informed on project status throughout the delivery lifecycle Provide tactical account management support to Global Account Managers and Sales Engineers, including tracking key contacts, opportunities, and project activity in Salesforce CRM Maintain and update project forecasts and delivery timelines in internal planning tools to support Supply Chain and Product teams Travel to customer sites and account meetings as needed (up to 25%) to review project performance and strengthen customer relationships Experiences/Education - Required Bachelor's degree or equivalent combination of education and experience 3+ years of experience in account management, project coordination, or customer operations Demonstrated ability to manage multiple concurrent projects across cross-functional teams Proficiency with Salesforce CRM and Microsoft Office Suite (Excel, PowerPoint, Teams) Experience coordinating with Supply Chain, Operations, or Product teams on complex project delivery Skills - Desired Background in data center, fiber optics, telecommunications, or networking industry Experience with SAP or other ERP systems Background in Customer Care, Marketing, or Sales support functions Flexibility to work outside standard business hours when required to support customer needs This position does not support immigration sponsorship. The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [email protected] .

Preferred Qualifications

  • 3+ years of experience in account management, project coordination, or customer operations Demonstrated ability to manage multiple concurrent projects across cross-functional teams Proficiency with Salesforce CRM and Microsoft Office Suite (Excel, PowerPoint, Teams) Experience coordinating with Supply Chain, Operations, or Product teams on complex project delivery Skills - Desired Background in data center, fiber optics, telecommunications, or networking industry Experience with SAP or other ERP systems Background in Customer Care, Marketing, or Sales support functions Flexibility to work outside standard business hours when required to support customer needs This position does not support immigration sponsorship. The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [email protected] .

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