Customer Experience Program Specialist

Key Responsibilities

• Coordinate delivery for large-scale Data Center accounts by partnering with Customer Operations, Product Line Management, Supply Chain, and Manufacturing on project timelines and milestones; maintain detailed documentation for internal and external stakeholders Support Global Account Managers and Sales Engineers by identifying key decision makers and influencers within assigned accounts; actively manage customer contacts to support deal closure Forecast major projects through Salesforce.com and SAP; maintain current project data, onsite dates, and status updates through internal tools and weekly stakeholder meetings Attend and coordinate customer meetings to review project metrics and manage open action items Identify new project opportunities within assigned accounts and support the close of high-profile business in the Global and Strategic Data Center market Skills/Education - Required 3+ years of experience in project coordination, program management, or account management in a B2B technology, telecommunications, or data center environment Proficiency with Salesforce.com and SAP for project tracking, forecasting, and customer record management Proficiency with MS Office Suite including Excel, PowerPoint, OneNote, Teams, and SharePoint Knowledge of data center, fiber optic, or optical communications products and markets Demonstrated ability to manage multiple customer accounts and competing project priorities simultaneously Skills - Desired Bachelor’s degree in business, Communications, or a related field; equivalent experience considered Background in Customer Care, Customer Operations, Marketing, Product Line Management, or Sales Prior experience supporting Hyperscale or Global Data Center accounts Willingness and ability to travel to customer sites as required This position does not support immigration sponsorship. The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [email protected] .