Customer Experience Officer (Qatari & Children of Qatari Mother)
The designated role supports digital team with the following activities: Supports in UAT activities during monthly digital releases. Plans for campaigns to support in customer communication for digital initiatives.
Skills
About This Role
Job Summary
- The designated role supports digital team with the following activities:
- Supports in UAT activities during monthly digital releases.
- Plans for campaigns to support in customer communication for digital initiatives. Handles the customer queries related to call center in resolving customer complaints.
- Provides ideas to enhance customer experience on CB Digital banking.
- ****Key Accountabilities****
- Listed Below Are The Primary Responsibility Of This Role
- Support Retail digital communications & campaign management activities.
- Support UAT activities during monthly digital releases.
- Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing in providing labels, messages etc.
- Manage Digital email Box / respond to customer queries and coordinate with call center in resolving customer complaints.
- Perform digital training for frontline staff & Call center staffs on releases
- Support conducting Customer Surveys.
- Perform marketing research on other banking apps / Services.
Required Qualifications
Preferable a Bachelor's degree.
Required Experience
Minimum 3 years relevant experience in Digital Banking.
Good Communication skillset (Verbal & writing) - Preferably English/Arabic
Ability to understand and support digital / technical processes.
V.Good skillset in using Microsoft tools (Excel / Word / PowerPoint).
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