Customer Experience Officer - Casual

Application Close Date: 11:59pm on 20/09/2026

Customer Experience is the face of Penrith City Council. We are the first point of contact for all customers and residents. We manage enquiries through our front counter, customer contact centre and online channels. Our team prides itself on being vibrant, friendly, helpful, and professional. We offer an efficient and a consistently high standard of service to our valued customers, while also seeking creative solutions to ensure customer satisfaction and engagement.

At Penrith City Council, it’s not about having to choose.

Life with us is the best of both worlds.

What we offer you

Competitive hourly rate of $44.92 - $52.00 per hour, plus 12% Superannuation and 25% casual loading

Flexible casual employment opportunities to fit around your lifestyle and commitments

A supportive and inclusive team environment

Comprehensive training and ongoing support

The opportunity to gain valuable experience in local government customer service

We are currently seeking Casual Customer Experience Officers to join our team. These positions may be well suited to:

Parents and carers with school-aged children

Individuals looking to reduce their working hours while remaining active in the workforce

University students seeking flexible work opportunities

This is a great opportunity to join a dynamic team that delivers exceptional service to our community while enjoying flexible work arrangements and competitive benefits.

The best of both worlds – click here to learn more

Here’s what you’ll be up to…

Handle inbound calls and customer enquiries

Respond via online/digital channels

Process requests, and service enquiries

Deliver professional, timely customer service

Work in a fast-paced contact centre environment

What are we looking for?

Strong customer service experience

Excellent communication skills

Ability to multitask in a fast-paced environment

Tech-savvy with strong attention to detail

Check out our Position Description to learn more about this role.

The must-know bits

You will be required to undertake employment checks, which may include a Criminal History Check, Qualification Check, Working with Children Check, Medical Declaration and/or a Functional Test, as relevant to the position for which you have applied.

Where a Criminal History Check is required and has returned a result that indicates disclosable court outcomes, you will be required to provide a copy of the report to Penrith City Council, for review, to progress through the recruitment process.

Ready to make work feel less like… work?

If you’re nodding along and already picturing your first day, submit your application by hitting ‘ Apply Now ’.

In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria as a part of their application. Applicants who do not meet the essential criteria will not be considered.

Applicants shortlisted for the next stage of the recruitment process will be invited to attend an Assessment Centre on 14 October at the Penrith City Council Civic Centre .

The Assessment Centre will provide an opportunity for candidates to learn more about the role, demonstrate their skills, and meet members of our Customer Experience team. We look forward to meeting you and sharing more about what it's like to be part of Penrith City Council.

We’ve got an opportunity, you’ve got talent… Let’s talk.

For more information, contact Kim Edwards on 02 4732 7522.

Applicants must have the right to live and work in Australia to apply for this position.

Council is a Child Safe Organisation. For more information about this, please see our website.

At Penrith City Council, we believe the best of both worlds means embracing the unique perspectives, backgrounds and experiences that make our City and our organisation vibrant. We are committed to building a workplace where everyone feels valued, respected and supported and welcome applicants from people of all backgrounds, abilities and identities.

Solid customer service experience in a contact centre or customer facing role

Proven ability to meet time constraints and manage multiple tasks

Outstanding interpersonal, verbal and written communication skills

Demonstrated experience in using computerised databases and PC applications

Well-developed negotiation, problem solving and decision-making skills

A current Class C Driver Licence

Experience in local government or a large diverse organisation

Demonstrated knowledge of Council’s business activities

Join our team who manage enquiries through our front counter, customer contact centre and online channels.