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Customer Experience Executive - Email

USGI Career Portal
Maharashtra, IND
Junior · 1–3 years experience
Onsite
Discovered 5 days ago
Communication

Full Job Posting

Qualifications

  • Graduate in any discipline. 1-3 years of experience in Customer Service, Email Support, or General Insurance operations preferred. Excellent written and verbal communication skills. Good understanding of General Insurance products and policy servicing processes. Proficiency in MS Office applications and CRM systems. Strong attention to detail and problem-solving skills. Ability to work in a fast-paced environment and manage multiple tasks effectively. Customer-focused approach with strong service orientation.
  • Graduate in any discipline.
  • Excellent written and verbal communication skills.
  • Good understanding of General Insurance products and policy servicing processes.
  • Proficiency in MS Office applications and CRM systems.
  • Strong attention to detail and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Customer-focused approach with strong service orientation.

Responsibilities

  • Respond to customer emails in a professional, accurate, and timely manner. Handle policy servicing requests such as endorsements, policy copies, address/contact updates, cancellations, and renewals. Assist customers with premium payment, policy issuance, and renewal-related queries. Provide updates and support for claim-related requests as per applicable guidelines. Ensure all customer queries are addressed completely and accurately in a single interaction wherever possible. Verify documents received from customers and coordinate with internal teams for request processing. Maintain adherence to regulatory, compliance, and company guidelines. Accurately classify and tag cases as per defined process requirements. Meet defined productivity, quality, and turnaround time (TAT) targets. Escalate complex cases to relevant stakeholders when required. Maintain detailed records of customer interactions and actions taken.
  • Respond to customer emails in a professional, accurate, and timely manner.
  • Handle policy servicing requests such as endorsements, policy copies, address/contact updates, cancellations, and renewals.
  • Assist customers with premium payment, policy issuance, and renewal-related queries.
  • Provide updates and support for claim-related requests as per applicable guidelines.
  • Ensure all customer queries are addressed completely and accurately in a single interaction wherever possible.
  • Verify documents received from customers and coordinate with internal teams for request processing.
  • Maintain adherence to regulatory, compliance, and company guidelines.
  • Accurately classify and tag cases as per defined process requirements.
  • Meet defined productivity, quality, and turnaround time (TAT) targets.
  • Escalate complex cases to relevant stakeholders when required.
  • Maintain detailed records of customer interactions and actions taken.

Preferred Qualifications

  • 1-3 years of experience in Customer Service, Email Support, or General Insurance operations preferred.

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