Customer Experience Executive
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Key skills for this role
About the Role
Location: Dubai - UAE Employment Type: Full-Time About the Role As a Customer Experience Executive, you will be the heart of our guest journey — ensuring travelers feel informed, cared for, and supported from first contact to post-trip follow-up.
Key Skills for This Role
Full Job Posting
About the Role
As a Customer Experience Executive, you will be the heart of our guest journey — ensuring travelers feel informed, cared for, and supported from first contact to post-trip follow-up.
Your role
combines communication, coordination, and problem-solving to deliver a seamless, high-touch customer experience.
This is a dynamic position ideal for someone who thrives in a client-facing role, has excellent attention to detail, and is passionate about delivering outstanding service in the travel and tourism space.
Key Responsibilities
- Serve as the first point of contact for guest inquiries via email, phone, and WhatsApp.Provide accurate information on tour options, itineraries, and bookings
- Follow up on pending bookings and support guests throughout their pre-travel journey.Manage special requests, such as dietary needs, language preferences, or mobility accommodations.
- Track live guest activity during tours and assist with real-time changes or issues.
- Handle guest complaints or concerns with empathy, professionalism, and swift resolution.
- Collaborate closely with operations, sales, and guiding teams to ensure alignment and smooth handovers.
- Collect and manage feedback post-travel to support quality assurance and improvements.
- Uphold brand tone and service excellence in every guest interaction.
What We’re Looking For
- Previous experience in guest services, customer care, travel operations, or hospitality.
- Strong written and verbal communication skills in English (German and/or French a plus).
- Ability to remain calm under pressure and manage multiple tasks simultaneously.Empathetic, solution-oriented mindset with excellent interpersonal skills.
- Comfortable using email, CRM tools, calendars, and messaging platforms like WhatsApp.
- A genuine interest in travel, culture, and delivering exceptional guest experiences.
- If you are interested in the position, you may apply directly via LinkedIn
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