Customer Experience Associate / Simulator Technician

Role description

Simulator and event operations

• Set up, operate, and maintain racing simulators to ensure peak performance and reliability.
• Diagnose hardware and software issues and help source repairs, replacements, and upgrades.
• Prepare and pack equipment for offsite events and support setup and teardown at event locations.
• Keep accurate equipment, stock, and maintenance records; keep the facility clean, organized, and event-ready.

Guest and business support

• Guide guests during sessions and events and deliver a smooth, professional experience.
• Handle administration and prepare regular reports on operations, bookings, and performance.
• Support client enquiries, bookings, and deals, helping turn interest into confirmed experiences and build client relationships.
• Spot appropriate upselling opportunities and contribute ideas to business planning and growth.
• Take on related tasks as the business grows and needs evolve.

What the employer is looking for

• Trustworthy, teachable, dependable, and able to contribute within a small team.
• Comfortable with PCs and troubleshooting; good communication skills.
• Organized and reliable, comfortable with administration, reporting, and documentation.
• Confident dealing with clients and contributing ideas; commercial awareness is a plus.
• Genuine interest in racing, esports, or gaming.
• Minimum college-level education; a completed degree is preferred.
• Flexible about extended hours and willing to travel for events and offsite work, with Yas Island as the main base.
• A second language is a plus but is not required.

Schedule

• The employer seeks someone happy to work flexible and extended hours rather than a fixed schedule.

What the employer offers

• The posting mentions salary, visa and medical insurance, a dynamic motorsport environment on Yas Island, and room to learn and grow.
• The role offers exposure to racing, esports, and major events.