Customer Experience Assoc/ Simulator Technician
Role Overview
Customer Experience Associate / Simulator Technician role combining technical work, guest interaction, administration, and commercial support.
The role is based mainly at the Yas Island facility, with travel to events held on and offsite.
The position offers variety and opportunities to take on broader responsibilities as the business grows.
Key Skills for This Role
Full Job Posting
Company description
Racecraft is a premium motorsport simulation company based in Abu Dhabi.
The company delivers racing simulator experiences for enthusiasts, corporate guests, and events across the GCC.
Role overview
Customer Experience Associate / Simulator Technician role combining technical work, guest interaction, administration, and commercial support.
The role is based mainly at the Yas Island facility, with travel to events held on and offsite.
The position offers variety and opportunities to take on broader responsibilities as the business grows.
Technical and event duties
- Set up, operate, and maintain racing simulators for peak performance and reliability.
- Diagnose hardware and software issues and help source repairs, replacements, and upgrades.
- Prepare and pack equipment for offsite events and activations.
- Support event setup and teardown at event locations.
- Help keep the facility clean, organized, and event-ready.
Guest and commercial duties
- Support guests during sessions and events with clear guidance and professional service.
- Maintain accurate equipment, stock, and maintenance records.
- Handle administration and prepare reports on operations, bookings, and performance.
- Support client enquiries, bookings, and deals and build strong client relationships.
- Identify upselling opportunities and contribute to experience improvements and growth initiatives.
What the employer is looking for
- Comfort and confidence with PCs and a genuine ability to troubleshoot.
- Trustworthiness, teachability, dependability, and integrity.
- Good communication skills.
- Organization and reliability with administration, reporting, and documentation.
- Confidence dealing with clients and contributing ideas.
- A genuine interest in racing, esports, or gaming.
- Minimum college-level education; a completed degree is preferred.
- Willingness to work flexible and extended hours.
- Willingness to travel for events and offsite work.
What Racecraft offers
- Competitive salary.
- Visa and medical insurance.
- A dynamic environment at the heart of motorsport on Yas Island.
- Opportunities to learn, grow, and take on more responsibility.
- The chance to work around racing, esports, and world-class events.
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