Customer Experience Assistant Manager (UAE Nationals Only)
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About the Role
**Job Responsibility:** * Maintain a holistic view over the VoC (Voice of Customer ) framework and all the activities required to be executed with a predefined frequency * Ensure all activities that are required to launch surveys, collect data, and publish results are done per the predefined timeline * Maintain a VOC tracker for the data exchange and deliverables timelines * Identify areas of improvement to further streamline the data processing * Ensure data being exchang
Key Skills for This Role
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Job Responsibility
- Maintain a holistic view over the VoC (Voice of Customer ) framework and all the activities required to be executed with a predefined frequency
- Ensure all activities that are required to launch surveys, collect data, and publish results are done per the predefined timeline
- Maintain a VOC tracker for the data exchange and deliverables timelines
- Identify areas of improvement to further streamline the data processing
- Ensure data being exchanged is aligned with stakeholders and as needed by users
- Single point of contact for VoC execution matters
- Escalate delays in data readiness and availability
- Support in managing the stakeholders deliverables and service providers
- Bachelor graduate
- UAE National with up to 3 years of experience
- Experience in conducting surveys or research is a plus
Job Skills & Qualifications
- Bachelor graduate
- UAE National with up to 3 years of experience
- Experience in conducting surveys or research is a plus
- What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
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