Customer Education Trainer (Virtual, SaaS)
Role Overview
of Benefits:
• Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs
• Time Off — PTO and public holidays to rest, recharge, and do what matters most
• Volunteer Days — Dedicated time to give back and support the communities that matter to you
• Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning
• Financial — Compensation that reflects your market and your value
• Retirement — Retirement plans designed to help you build long-term financial security
• Tuition Assistance — Invest in your growth with support for continuing education and professional development
• Flexibility — Work where you thrive, with remote and hybrid options available across most regions
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you require accommodation at any time during the recruitment process please email [email protected] Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact
Full Job Posting
What You Bring
- 6+ years of experience in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role
- Experience delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences
- Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies
- Ability to simplify technical concepts and translate them into practical, learner-friendly content and experiences
- Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms
- Demonstrated knowledge of adult learning principles, instructional design concepts, and facilitation best practices
- Experience leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority
- Strong communication, presentation, organizational, and stakeholder management skills
- Success Outcomes
- First 90 Days
- Complete onboarding and develop proficiency in Varicent products, customer education programs, and instructional delivery processes
- Begin facilitating portions of Admin Enablement and webinar sessions while receiving feedback and coaching
- Build relationships with Product, Support, Customer Success, and Education stakeholders
- Identify opportunities to improve learning content, participant engagement, and training delivery processes
- Within 6 Months
- Independently deliver customer-facing enablement programs and webinar sessions
- Consistently facilitate engaging learning experiences that receive positive learner feedback and drive knowledge retention
- Contribute enhancements to curriculum, training materials, and educational resources based on customer needs and product updates
- Actively mentor team members and contribute to the development of facilitation standards and best practices
- Participate in customer-facing events and represent the Education team effectively
- Within 12 Months
- Serve as a trusted learning consultant and subject matter resource for customer education initiatives
- Lead strategic improvements to the Admin Enablement Program and broader customer learning ecosystem
- Demonstrate measurable contributions to customer adoption, learner engagement, and education program effectiveness
- Champion innovative learning approaches, including AI-enabled learning solutions and scalable delivery models
- Influence education strategy through customer insights, product knowledge, and learning analytics
- For this role, the estimated annual base salary range is between 80,000.00 - 105,000.00 CAD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.
- This posting is for an existing vacancy.
- This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.
- Overview of Benefits:
- Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs
- Time Off — PTO and public holidays to rest, recharge, and do what matters most
- Volunteer Days — Dedicated time to give back and support the communities that matter to you
- Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning
- Financial — Compensation that reflects your market and your value
- Retirement — Retirement plans designed to help you build long-term financial security
- Tuition Assistance — Invest in your growth with support for continuing education and professional development
- Flexibility — Work where you thrive, with remote and hybrid options available across most regions
- Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected] Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact
Qualifications
- 6+ years of experience in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role
- Experience delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences
- Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies
- Ability to simplify technical concepts and translate them into practical, learner-friendly content and experiences
- Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms
- Demonstrated knowledge of adult learning principles, instructional design concepts, and facilitation best practices
- Experience leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority
- Strong communication, presentation, organizational, and stakeholder management skills
- Success Outcomes
- First 90 Days
- Complete onboarding and develop proficiency in Varicent products, customer education programs, and instructional delivery processes
- Begin facilitating portions of Admin Enablement and webinar sessions while receiving feedback and coaching
- Build relationships with Product, Support, Customer Success, and Education stakeholders
- Identify opportunities to improve learning content, participant engagement, and training delivery processes
- Within 6 Months
- Independently deliver customer-facing enablement programs and webinar sessions
- Consistently facilitate engaging learning experiences that receive positive learner feedback and drive knowledge retention
- Contribute enhancements to curriculum, training materials, and educational resources based on customer needs and product updates
- Actively mentor team members and contribute to the development of facilitation standards and best practices
- Participate in customer-facing events and represent the Education team effectively
- Within 12 Months
- Serve as a trusted learning consultant and subject matter resource for customer education initiatives
- Lead strategic improvements to the Admin Enablement Program and broader customer learning ecosystem
- Demonstrate measurable contributions to customer adoption, learner engagement, and education program effectiveness
- Champion innovative learning approaches, including AI-enabled learning solutions and scalable delivery models
- Influence education strategy through customer insights, product knowledge, and learning analytics
- For this role, the estimated annual base salary range is between 80,000.00 - 105,000.00 CAD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.
- This posting is for an existing vacancy.
- This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.
- Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs
- Time Off — PTO and public holidays to rest, recharge, and do what matters most
- Volunteer Days — Dedicated time to give back and support the communities that matter to you
- Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning
- Financial — Compensation that reflects your market and your value
- Retirement — Retirement plans designed to help you build long-term financial security
- Tuition Assistance — Invest in your growth with support for continuing education and professional development
- Flexibility — Work where you thrive, with remote and hybrid options available across most regions
- Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected] Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact
About Varicent
Sales performance management software helping revenue leaders optimize go-to-market strategies, incentive compensation, and seller productivity.
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