Customer Coordinator
Role Overview
Coordinates customer communication, service requests, job scheduling, and follow-ups between clients and the operations team.
Key Skills for This Role
Full Job Posting
Role overview
Coordinates customer communication, service requests, job scheduling, and follow-ups between clients and the operations team.
Responsibilities
- Receive and coordinate customer service requests and complaints.
- Coordinate maintenance calls, appointments, and site visits.
- Communicate job status, schedules, and updates to customers.
- Coordinate with technicians, supervisors, and operations.
- Follow up on pending jobs, quotations, approvals, and service reports.
- Maintain accurate customer and job records; handle queries and respond promptly.
- Monitor feedback, escalate issues when needed, and prepare daily or weekly reports.
- Follow up until service requests are completed.
Requirements
- At least 1–2 years of UAE experience in customer service or coordination.
- Experience in maintenance, facility management, technical services, or fit-out is preferred.
- Good English communication skills.
- Good knowledge of MS Office and basic computer applications.
- Strong follow-up and coordination skills.
Pay
- AED 2,200–2,500 per month.
Work location
- Work is in person.
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