Customer Contact Comms Analyst

Job Overview

What would you do?

• HR Service Delivery Analyst acts as SME for Workday Payroll and Talent Management, providing process guidance, resolving queries, ensuring accuracy, and supporting helpdesk operations.
• Candidate who is good in email and chat process who is good in typing is what is preferred here.
• Ensure schedule adherence and support team performance.
• Conduct RCA for service issues and escalations.
• Handle customer calls emails and provide floor support.
• Identify training needs and assist in coaching team members.
• Prepare reports, maintain process documentation, and support continuous improvement.
• Drive quality, productivity, and customer satisfaction.

What are we looking for?

• Primary skill - Customer Service Technology - P4.
• 3-5 years of HR Payroll experience; Workday experience preferred.
• Knowledge of Payroll, Workforce Administration, and Talent Management.
• Familiarity with SAP, Workday, PeopleSoft, Oracle, or SuccessFactors.
• Experience with ticketing tools (SNOW, Siebel, WQM, ASKHR).
• Knowledge of ATS tools (Taleo, Workday, ATAS, Red Carpet).
• Strong MS Office skills, especially Excel.
• Understanding of US UK payroll and labor regulations.
• Excellent written and verbal communication skills.

Roles and Responsibilities

• Strong customer service and problem-solving skills.
• Ability to work in a fast-paced, confidential environment.
• Strong organizational, analytical, and decision-making abilities.
• Team player with multicultural awareness.
• Flexible to work rotational night shifts and weekends.
• Resolve low-complexity issues independently.
• Work closely with peers and supervisors.
• Follow established processes and guidelines.
• Contribute as an individual contributor within a team.
• Role requires rotational shifts.

About Accenture