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greenhouse

Customer Care Specialist

Lucid Motors
Phoenix, USA
Junior · 2+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Qualifications:

  • Availability to work weekends and support flexible schedules to support customers 365 days of the year.
  • Full time attendance during 3-week training is mandatory
  • 2+ years of experience in technical support and troubleshooting required
  • High school Diploma or GED required
  • Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
  • Eagerness to take on new responsibilities.
  • Excellent communication and technical comprehension skills.
  • Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
  • Skilled in navigating ambiguity in a high volume, high touch atmosphere.
  • Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
  • Familiar with Mac OS
  • Flexibility to work evenings shifts, weekends, or holidays.

Nice to have:

  • Automotive industry or Electric Vehicle (EV) experience highly desired
  • Fluent in multiple languages (Canadian French, Spanish or others).
  • Base Pay Range (hourly):
  • $21 - $25 USD
  • INDCC
  • Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
  • Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
  • Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
  • Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
  • To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

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