Customer Care Service Representative
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About the Role
We are seeking a dynamic and results-oriented Customer Care Service to join our team. Responsibilities: Manage large amounts of incoming phone calls. Generate sales leads.
Key Skills for This Role
Full Job Posting
Overview
We are seeking a dynamic and results-oriented Customer Care Service to join our team.
Responsibilities
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements and Skills
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
Job Type: Full-time
Pay: From AED3,500.00 per month
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