Customer Care Representative, KSA

About This Role

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

The Customer Care Representative plays a critical role in ensuring seamless communication between Boston Scientific, its customers, and distribution partners. This position is responsible for managing inbound and outbound customer interactions, processing orders, and supporting the end-to-end order-to-cash cycle.

Based in Riyadh, you will contribute to delivering an excellent customer experience by ensuring accuracy, responsiveness, and compliance in all order processing and customer service activities. This role requires strong attention to detail, organizational skills, and the ability to work effectively in a fast-paced, matrixed environment.

Your responsibilities will include:

• Process customer orders received via email, phone, or other channels, ensuring accuracy and compliance with specific requirements (e.g., consignment, bundled orders, returns, free-of-charge deliveries)
• Monitor the end-to-end delivery process, coordinating with distribution centers and logistics providers to ensure timely deliveries
• Arrange and coordinate special or urgent deliveries when required
• Manage invoicing activities, ensuring timely and accurate billing
• Maintain proper documentation and filing of orders and related records
• Handle and resolve customer service complaints in a professional and timely manner
• Respond to inquiries from sales representatives, healthcare professionals (pharmacists, nurses, doctors) regarding orders, product availability, and deliveries
• Manage and follow up on backorders, ensuring clear communication with stakeholders
• Coordinate with internal teams to ensure smooth order fulfillment and issue resolution
• Support team operations by providing backup assistance when required

What we are looking for:

• Bachelor’s degree in Business Administration, Supply Chain, or a related field
• Minimum of 1 to 3 years' experience in customer service or order-to-cash processes, ideally within medical devices, pharmaceuticals, or a regulated industry
• Experience working with SAP and proficiency in Microsoft Office tools (Excel, Outlook, PowerPoint)
• Strong communication and interpersonal skills with a customer-focused mindset
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced, matrix environment
• Proactive, adaptable, and eager to learn and develop
• Fluent in English and Arabic (written and spoken)

What we can offer:

• A dynamic and collaborative work environment within a global healthcare leader
• Opportunity to contribute to improving patient outcomes through operational excellence
• Competitive compensation and benefits aligned with the Saudi market
• Ongoing training and development opportunities
• Exposure to regional and international teams within Boston Scientific
• Career growth opportunities within Customer Care and broader operations functions

Requisition ID: 628229

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.