Customer Care Officer

About This Role

The duties cover both pre-sales and post-sales responsibilities, ensuring a comprehensive approach to customer support and service.

Tasks And responsibilities

Duties Before Sales

• Handling Whatsapp Managing customer inquiries, providing information, and assisting with pre-sales queries through WhatsApp using Rasayel Software.
• Handling Emails: Effectively managing and responding to customer emails, addressing questions, concerns, and inquiries promptly.
• Handling Calls: Handling incoming calls from customers, providing assistance, answering questions, and addressing their needs.
• Follow-up on Quotes: Continuously monitoring and following up on quotations provided to potential customers to facilitate the sales Process.
• Handling Social Media Messages: Engaging with customers and prospects on social media platforms, addressing messages, comments, and inquiries to foster positive interactions and potential sales opportunities.

Duties After Sales:

• Order Update: Ensuring that customers are regularly updated on the status of their orders, including processing, shipping, and delivery times.
• Delivery Follows Up: Tracking and monitoring the delivery process to ensure that orders are delivered to customers on time and without issues.
• After Sales Service: Providing support and assistance to customers after they have made a purchase, addressing any post-purchase concerns or issues.
• Taking Customer Feedback: Soliciting and recording customer feedback to gauge satisfaction levels and identify areas for improvement in products or services.
• Follow-up with Suppliers: Maintaining communication with suppliers to ensure the timely availability of products, address supply issues, and maintain a smooth inventory flow.

Qualification & Education:

• Bachelor's degree in marketing or a related field.
• +1 years of experience in the same position.

Skills:

• Fluency in both Arabic and English, excellent written and spoken communication skills in both languages.
• Computer Skills.

Benefits:

1. Salaries between 5,500 SAR - 6,000 SAR
2. ( 5 ) Working days only.
3. Medical insurance (BUPA).
4. ( 21 ) days annual leave.