Customer Care Officer

Overview

Duties Before Sales

• **Handling Whatsapp**
• Managing customer inquiries, providing information, and assisting with pre-sales queries through WhatsApp using Rasayel Software.
• **Handling Emails:**
• Effectively managing and responding to customer emails, addressing questions, concerns, and inquiries promptly.
• **Handling Calls:**
• Handling incoming calls from customers, providing assistance, answering questions, and addressing their needs.
• **Follow-up on Quotes:**
• Continuously monitoring and following up on quotations provided to potential customers to facilitate the sales Process.
• **Handling Social Media Messages:**
• Engaging with customers and prospects on social media platforms, addressing messages, comments, and inquiries to foster positive interactions and potential sales opportunities.

Duties After Sales

• **Order Update:**
• Ensuring that customers are regularly updated on the status of their orders, including processing, shipping, and delivery times.
• **Delivery Follows Up:**
• Tracking and monitoring the delivery process to ensure that orders are delivered to customers on time and without issues.
• **After Sales Service:**
• Providing support and assistance to customers after they have made a purchase, addressing any post-purchase concerns or issues.
• **Taking Customer Feedback:**
• Soliciting and recording customer feedback to gauge satisfaction levels and identify areas for improvement in products or services.
• **Follow-up with Suppliers:**
• Maintaining communication with suppliers to ensure the timely availability of products, address supply issues, and maintain a smooth inventory flow.

Qualification & Education

• Bachelor's degree in marketing or a related field.
• +1 years of experience in the same position.

Skills

• Fluency in both Arabic and English, excellent written and spoken communication skills in both languages.
• Computer Skills.

Benefits