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jazzhr

Customer Care Project Specialist

Southern States, LLC
Hampton, USA
Full-time
Entry
Onsite
Discovered 1 months ago

Full Job Posting

  • Manage and distribute all Grid Services Division PO’s.
  • Review purchase order upon receipt for accuracy.
  • Request any information needed and follow up to assure accuracy.
  • Track job through the engineering process and retrieve any needed information or approvals.
  • Provide customer with expedited dates on deliverables from engineering to shipment.
  • Coordinate any customer expedites needed or from internal company resources.
  • Create and maintain any current reporting for customers as assigned. This could include Open Order Reports, Shipping Status Reports, Engineering Reports, On Time Delivery, etc…
  • Provide continuous follow ups on any open needs from the customer or internally.
  • Report and escalate any critical need to management.
  • Provide application engineering support to ensure part numbers meet exacting customer specifications.
  • Enter Orders, process documents required to load new parts, and release BOMs to production.
  • Help manage SFDC opportunities.
  • Conduct process training as requested.
  • Provide fast track order support execution as requested.
  • Assist with professional and expeditious responses to customer RFI’s and RFQ’s as needed.
  • Assist with investigation and write up of Customer Service Requests (CSR) to ensure timely handling with complete documentation and resource coordination of the solution.
  • Enter CSR orders in MAI for immediate processing.
  • Support ISO 9000 Compliance.
  • Perform other duties as assigned.
  • Education: Associates degree or equivalent combination of education and experience.
  • Experience: 1-3 years of experience in sales or a technical support role associated with product sales.
  • The ability to deliver outstanding customer care.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Word, Excel, PowerPoint and CRM software (i.e. SFDC)
  • Excellent organizational and time management skills.
  • Ability to read and understand technical drawings.
  • Ability to be self-motivated and work with minimal supervision.
  • Education: Bachelor's degree business
  • SAP / CRM / SFDC Software Super User / Microsoft Dynamics / Business Central
  • Industrial Engineering / processes improvement / quality assurance experience.
  • Strong knowledge of all company products.
  • Proficient with AutoCAD / SolidWorks
  • Significant Utility Industry Experience – Customer Contact Relationships

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