Customer Care Officer
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Key skills for this role
About the Role
Provide customer support through calls and emails, manage tickets, resolve issues, and ensure satisfaction while meeting service level agreements and key performance indicators.
Key Skills for This Role
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Overview
Handle incoming and outgoing customer calls to provide support and assistance.
Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
Escalate complex or critical issues to the relevant teams or supervisors when required.
Maintain accurate records of all customer interactions in the system.
Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.
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