Customer Care Executive

Overview

Key Responsibilities

• Respond to customer inquiries through phone calls, emails, and other communication channels.
• Provide accurate information about company services, procedures, and policies.
• Handle customer complaints and concerns professionally and efficiently.
• Maintain detailed records of customer interactions and follow-up activities.
• Coordinate with internal departments to resolve customer issues promptly.
• Follow up with clients to ensure satisfaction and service quality.
• Assist in managing customer feedback and reporting service improvements.
• Maintain a positive and professional relationship with clients and stakeholders.
• Ensure compliance with company customer service standards and procedures.

Requirements

• Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field.
• 1–3 years of experience in customer service, client support, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office applications and customer relationship management systems.
• Ability to handle multiple customer inquiries in a fast-paced environment.
• Professional attitude and strong customer service orientation.

Skills & Competencies

• Excellent communication and customer service skills
• Strong problem-solving and conflict-resolution abilities
• Time management and multitasking capabilities
• Attention to detail and accuracy
• Relationship-building and teamwork skills
• At Zapegg Tax Consultant, outstanding customer service is essential to building trust and maintaining long-term client relationships.
• This Customer Care Executive position in **Dubai** offers an excellent opportunity to develop your career while contributing to a professional and client-focused consultancy organization.