Customer Care Coordinator- Rockhampton

As a Customer Care Coordinator, you will be the welcoming face and voice of our Rockhampton Clinic. You'll work closely with customers, audiologists, and the wider team to ensure every interaction is professional, efficient, and positive.

Your responsibilities will include:

Engaging with customers via phone, email, and face-to-face interactions, responding to enquiries and providing tailored information about our services and products.

Scheduling appointments for hearing assessments and consultations with our audiologists.

Guiding customers through our range of hearing devices and accessories.

Resolving customer concerns and delivering outstanding service experiences.

Supporting local marketing initiatives to promote clinic services within the community.

Performing minor hearing aid repairs (full training provided).

Providing administrative support and maintaining accurate customer records.

What We're Looking For

We're seeking a customer-focused professional who enjoys helping others and takes pride in delivering exceptional service.

To be successful, you will have:

A minimum of 2 years' experience in a customer service role within retail, healthcare, allied health, or a similar environment.

Strong computer literacy and confidence using CRM systems, appointment scheduling platforms, and other business software.

Excellent attention to detail and solid administrative skills.

Strong communication and interpersonal abilities.

A collaborative, positive attitude with the ability to work independently when required.

A genuine passion for delivering outstanding customer experiences.

Eligibility Requirement: Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand.

Why Join Bloom Hearing Specialists?

At Bloom, we invest in our people and provide an environment where you can grow your career while making a meaningful difference in the lives of others.

Competitive remuneration package

Ongoing training and professional development to support career growth and progression

Clinic incentive opportunities available throughout the year

Paid Parental Leave

Hearing aid benefits for employees, their family, and friends

Free access to our Employee Assistance Program (EAP)

Be part of an organisation with an industry-leading NPS score, where customer care is at the heart of everything we do

Enjoy working in a supportive team environment focused on improving hearing health and quality of life

Apply Today

If you're looking for a rewarding career where you can combine your customer service expertise with purposeful work that positively impacts people's lives, we'd love to hear from you.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.