Customer Care Centre Advisor - Night Weekends (Remote)

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

We are looking for a highly organised and customer focused individual to join our Customer Care team. This role plays a key part in supporting our customers, field teams, and wider business by ensuring service activities are coordinated efficiently and administrative processes are completed accurately.

This is a fully remote role, but will require initial weekday training in our offices.

Friday - Sunday: 8pm - 6am (28.5 hours per week)

Providing excellent customer service via phone and email.

Handling customer enquiries and service requests in a professional and timely manner.

Coordinating and logging service activities using internal systems.

Supporting engineers and operational teams with administrative tasks.

Processing and maintaining customer, service, and contract information.

Managing documentation, reports, and records to ensure data accuracy and compliance.

Raising and processing purchase orders and invoices.

Assisting with customer communications, including service updates and reports.

Monitoring shared inboxes and responding to enquiries.

Working closely with colleagues across the business to support service delivery.

Contributing to continuous improvement initiatives and maintaining high levels of customer satisfaction.

We're looking for a motivated and organised individual who enjoys working in a fast-paced customer-focused environment. The ideal candidate will have strong administrative skills, an eye for detail, and the ability to manage multiple tasks effectively.

Advanced Excel skills.

Experience using project management or scheduling software such as Microsoft Project.

Experience working within a service, operations, contact centre, or engineering support environment.

As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.