Customer Care Agent / Call Center Representative-Immediate join (Abu Dhabi, UAE)
Skills
About This Role
Role Overview
We are seeking a professional, guest-focused Customer Care Agent to join our Customer Care & Call Center team.
The role is responsible for handling inbound customer inquiries across phone, WhatsApp, email, and social channels while delivering a high standard of hospitality-driven service aligned with the Cinemacity experience.
Key Responsibilities
- Handle incoming customer calls, WhatsApp messages, emails, and online inquiries professionally and efficiently
- Assist guests with ticket bookings, movie schedules, membership inquiries, promotions, and venue information
- Respond to customer complaints and concerns with empathy, professionalism, and problem-solving skills
- Provide accurate information regarding screenings, pricing, seating categories, F&B services, events, and policies
- Support guests with loyalty programs, promotions, and CRM-related inquiries
- Coordinate with operations, box office, F&B, marketing, and management teams to ensure smooth guest experiences
- Maintain response-time KPIs and customer satisfaction standards
- Support outbound communication campaigns when required (follow-ups, confirmations, guest outreach, surveys, etc.)
Requirements
- Previous experience in customer service, hospitality, call center, or guest relations preferred
- Strong verbal and written communication skills in English
- Arabic language
- Strong problem-solving and conflict-resolution abilities
- Familiarity with CRM systems, ticketing systems, or customer support platforms is a plus
- Hospitality-minded personality with strong emotional intelligence
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