Customer Account Manager
Role Overview
The Customer Account Manager is responsible for managing key customer accounts and overseeing the end-to-end customer order requirements for grocery and retail environments.
This role acts as the primary liaison between customers, internal design and production coordination teams and the Vice President, Business Development to ensure customer requirements are translated into accurate, drawing packages and customer orders to reflect customer needs.
The role is accountable for ensuring customer orders, drawing packages, and related documentation are accurate, timely, and aligned with customer expectations, company capabilities, and commercial objectives.
This position plays a critical role in delivering consistent, high-quality customer experience while supporting sales growth and operational efficiency.
Key Skills for This Role
Full Job Posting
QUALIFICATIONS
- Skills & Competencies:
- Strong customer relationship management and communication skills.
- Ability to translate customer requirements into practical, manufacturable layout solutions
- Leadership and people management skills, including coaching and performance oversight.
- High attention to detail and accuracy in documentation and design review.
- Strong organizational and prioritization skills in a fast-paced environment
- Problem-solving skills with the ability to manage competing priorities and deadlines.
- Strong computer proficiency, including Microsoft Outlook and Excel.
- Demonstrated ability to learn and navigate ERP, order management and other business systems
- Experience with layout/design software (SolidWorks, AutoCAD).
- Collaborative mindset with the ability to work cross-functionally.
- Knowledge and Experience:
- Post secondary education or relevant coursework in Business Administration, Project Management, Operations or related field.
- Knowledge or experience in retail and grocery store environments, including fixtures, displays, and merchandising layouts is highly desirable
- Interpretation of architectural drawings, blueprints, and floor plans
- Experience with manufacturing environment, particularly made-to-order or engineered-to-order manufacturing processes
- PERKS AND BENEFITS
- Flexible Start/Finish Times: We understand the importance of work-life balance. We offer the flexibility to start and finish your workday within our standard office hours, allowing you to manage your time effectively.
- Medical and Dental Benefits: Your health is our priority. We offer comprehensive medical and dental benefits to ensure you and your family have the support you need.
- Free Parking and EV Charging: Say goodbye to the stress of finding parking. Our employees enjoy complimentary parking, making your commute hassle-free, and for those with EV cars, we have four complimentary charging stalls.
- Fully Stocked Fridge with Snacks: Never go hungry at work again! Our office kitchen is filled with a variety of snacks and refreshments to keep you fueled and focused throughout the day.
- Please apply before October 15, 2026.
- We thank you for your interest in this position, however, only qualified candidates will be contacted for an interview. We are looking forward to receiving your resume via our online process.
About Advance Wire Products
Designs and manufactures merchandising displays for retail and grocery stores.
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