Customer Account Coordinator
Role Overview
Sales Coordinator responsible for post-sale customer order processing, tracking, and fulfillment using Infor.
Coordinates documentation, production schedules, supply needs, and delivery timelines with customers, internal teams, and vendors.
Reports to the Production Coordination Manager and works with sales, design, project coordination, shipping, and external logistics and installation vendors.
Key Skills for This Role
Full Job Posting
Role overview
Sales Coordinator responsible for post-sale customer order processing, tracking, and fulfillment using Infor.
Coordinates documentation, production schedules, supply needs, and delivery timelines with customers, internal teams, and vendors.
Reports to the Production Coordination Manager and works with sales, design, project coordination, shipping, and external logistics and installation vendors.
Key accountabilities
- Enter awarded project items and customer orders in Infor for production processing and tracking; upload purchase orders and customer documentation.
- Verify and update customer order records and coordinate supply against due dates and ship dates.
- Coordinate internal resources and vendors, production schedules, and customer timelines to support complete, on-time delivery.
- Communicate order status and schedule changes to sales and customers; complete special projects and related duties.
Qualifications
- Post-secondary degree or diploma in business administration, supply chain management, operations management, or a related field.
- Requires 1–2 years in order management, production coordination, customer service, or project coordination in manufacturing or distribution.
- Requires hands-on ERP experience and experience coordinating cross-functional teams, complex workflows, vendors, and logistics providers.
- Requires knowledge of supply chain timelines and production scheduling, strong organization and communication, attention to detail, and problem-solving.
- Microsoft Office proficiency, especially Excel, is required; additional ERP, logistics, or project-management certification or coursework is listed.
- Manufacturing or design-setting experience is preferred.
Work environment
- Monday to Friday in a shared office space.
Benefits
- Benefits include medical and dental coverage, free parking and EV charging, flexible start and finish times, snacks, and company lunches.
Application
- The employer says only qualified candidates will be contacted for an interview.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
