Custom Software Engineering Lead
Role Overview
The listed project role is Custom Software Engineering Lead, responsible for technical direction, architecture, and delivery of custom software solutions.
The detailed role narrative instead describes a ServiceNow Business Analyst for BFSI, creating a conflict within the posting.
The BA narrative covers ServiceNow implementations for banking, financial services, and insurance workflows.
Key Skills for This Role
Full Job Posting
Role overview
The listed project role is Custom Software Engineering Lead, responsible for technical direction, architecture, and delivery of custom software solutions.
The detailed role narrative instead describes a ServiceNow Business Analyst for BFSI, creating a conflict within the posting.
The BA narrative covers ServiceNow implementations for banking, financial services, and insurance workflows.
Responsibilities
- Lead software teams through design and delivery; set development standards and ensure code quality, scalability, and performance.
- Run BFSI stakeholder workshops and translate needs into user stories, epics, and acceptance criteria.
- Drive ServiceNow functional requirements, especially for ITSM, CMDB, HAM, and integrations.
- Map current banking operations to automated incident, problem, change-management, and audit-tracking workflows.
- Define functional tests, coordinate UAT, and manage post-go-live support.
- Coordinate between developers and business units, including retail banking, wealth management, and risk/compliance.
Required qualifications
- The posting specifies a minimum of 5 years of experience; its detailed BA section specifies 5–8+ years of total IT experience.
- The BA section asks for 3–5 years dedicated to ServiceNow support and development activity as a Business Analyst.
- Business Process Management (BPM) is listed as a must-have skill.
- Deep functional understanding of ServiceNow ITSM and hands-on ServiceNow exposure for risk-focused roles are emphasized.
- Experience writing stories and managing backlogs in Agile/Scrum or SAFe environments is required.
- 15 years of full-time education is specified.
Skills and qualifications
- The detailed BA section names ServiceNow modules including ITSM, SPM, ITOM, CMDB, and HAM, plus integrations.
- Client-facing communication and analytical skills are emphasized.
- ServiceNow CSA or CIS–ITSM certification is preferred.
- A bachelor's degree or BE/B.Tech is preferred.
BFSI context
The role narrative describes translating banking-specific needs into functional ServiceNow designs that account for regulatory mandates, operational risk, and data security.
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