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CRM Executive

OMODA JAECOO UAE
Dubai, UAE
fulltime
Entry
Today
Customer Relationship ManagementSalesforceHubSpotDynamics 365CRM StrategyCustomer Journey Mapping
Free

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Role Summary

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The ideal candidate will be responsible for managing customer leads, coordinating closely with dealer networks across the UAE, and ensuring timely lead assignment and follow-up to support sales growth and customer satisfaction.

Key Responsibilities

  • Generate, manage, and track sales leads received through various channels including website inquiries, phone calls, campaigns, and digital platforms.
  • Assign leads promptly to the appropriate dealers across the UAE based on territory, availability, and business requirements.
  • Monitor lead status and ensure dealers follow up with customers within the required turnaround time.
  • Conduct regular follow-ups with dealers to track lead progress, conversion status, and customer feedback.
  • Make outbound and inbound calls to customers for lead qualification, appointment confirmations, follow-ups, and customer engagement.
  • Maintain accurate customer records, lead updates, and activity logs in the CRM system.
  • Prepare daily, weekly, and monthly reports related to lead generation, conversions, dealer performance, and response times.
  • Coordinate with sales and marketing teams to support campaigns, promotions, and customer retention activities.

Skills & Requirements

  • Minimum of 1 year experience in CRM, customer experience, or customer support roles within automotive industry inUAE
  • Experience using CRM systems and customer databases (automotive CRM experience preferred)
  • Excellent communication skills in English & Arabic (spoken & written)
  • Strong analytical and reporting skills
  • Customer-focused mindset with strong problem-solving abilities
  • High priority will be given to those who can join immediately.

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