CRM Executive (Arabic Speaker)
About This Role
Job Description
Position: CRM Executive
Department: Sales & Marketing / Customer Experience
Reports To: Operations Manager / Sales Manager
Position Overview
The CRM Executive is responsible for building and maintaining strong relationships with guests, improving customer retention, increasing repeat visits, and driving revenue growth.
This role acts as the central point of customer communication and data management, ensuring every guest interaction is tracked, analyzed, and utilized to enhance the overall guest experience.
The CRM Executive serves as the “central brain” for customer data and communication within the organization.
Core Responsibilities
Act as the primary point of contact for all customer inquiries.
Ensure inquiries are properly directed to the relevant department while following up until resolution and customer satisfaction.
Guide customers through the online booking system and provide complete, accurate information.
Track, monitor, and record all guest interactions in Zoho CRM.
Maintain and update the digital catalog with the latest promotions, packages, and offers.
Conduct marketing surveys and manage weekly birthday follow-ups and feedback.
Maintain accurate customer records, ensuring all data is updated and organized.
Keep management informed about daily events, upcoming bookings, schedules, and financial summaries.
Monitor customer engagement and suggest strategies to improve retention and repeat visits.
Support marketing campaigns by utilizing CRM data for targeted communication.
Handle a high volume of customer inquiries professionally and efficiently.
Key Objectives of the Role
The CRM function helps the company to:
Identify and understand customer profiles
Track every customer interaction
Improve sales effectiveness
Deliver better customer service
Build long-term loyalty and retention
Required Skills & Qualifications
Proficiency in Zoho CRM
Strong knowledge of Microsoft Word and Excel
Excellent communication and customer service skills
Ability to manage multiple inquiries simultaneously
Strong organizational and follow-up skills
Detail-oriented with strong data management capability
Language Requirement- Arabic is mandatory
Job Type: Full-time
Pay: From AED5,000.00 per month
Language:
- Arabic (Required)
Work Location: In person
Similar Jobs
Social media and CRM executive
Balsam Al Shifaa Dental Clinic · Dubai
Responsible for content creation, CRM management, and patient communication to enhance engagement and track conversions in a dental clinic.
Yesterday
Generate Resume ↗Social Media & CRM Executive
Balsam Al Shifaa Dental Clinic LLC · Dubai
About the Role We are looking for a Social Media \& CRM Executive who can tell our clinic’s story while keeping our patient pipeline full. You won’t just be posting photos; you will be responsible for the "Patient Journe
Yesterday
Generate Resume ↗Sales Operations & CRM Executive
FLEX TECH SOLUTIONS CO. L.L.C · Dubai
Manage sales operations, CRM accuracy, and customer coordination while supporting renewals and upselling in a detail-oriented role requiring strong organizational skills.
2 weeks ago
Generate Resume ↗CRM Executive
Al Shaali Moto Trading L.l.C · Dubai
**Job Overview:** We are looking for a **Customer Service Executive** with call center experience to join our team. The ideal candidate will provide exceptional support to our customers, efficiently handle inquiries and
3 weeks ago
Generate Resume ↗CRM Executive
Parfums de Marly · Dubai
**Job title: CRM Executive** **Location: Dubai, UAE** **About the role** The CRM Executive is responsible for supporting the development, execution, and optimization of CRM campaigns across multiple owned channels, inclu
1 months ago
Generate Resume ↗CRM Executive
AL SHAALI MOTO TRADING · Dubai
**Job Description** Marwan Al Shaali Group is seeking a proactive and detail oriented CRM Executive to manage customer relationships, maintain accurate customer databases, and support sales and aftersales teams in enhanc
1 months ago
Generate Resume ↗CRM Executive
Grovy Developers ·
Coordinate sales operations, manage CRM data, ensure compliance, and support reporting while maintaining accurate records and effective communication.
1 months ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required