CRM Architect

Role overview

Key responsibilities

• Design end-to-end CRM architecture aligned with business and technology strategies.
• Lead Microsoft Dynamics 365 CRM solution architecture, configuration, and integration design.
• Define CRM data models, application components, integration patterns, and technical standards.
• Design integrations between CRM, core business applications, APIs, middleware, and external systems.
• Evaluate and recommend CRM technologies, platforms, and architectural approaches.
• Ensure scalability, security, performance, availability, and maintainability of CRM solutions.
• Collaborate with business stakeholders, developers, functional consultants, and technical teams.
• Provide technical leadership through design, development, testing, deployment, and production support.
• Review technical designs, identify risks and dependencies, and ensure adherence to architecture standards.
• Support CRM modernization, digital transformation, and cloud adoption initiatives.

Requirements and qualifications

• 10–15 years of experience in CRM, solution architecture, or enterprise application architecture.
• Strong hands-on experience with Microsoft Dynamics 365 CRM.
• Knowledge of Dynamics 365 Sales, Customer Service, Power Platform, Dataverse, and CRM customization.
• Expertise in CRM integrations using REST APIs, web services, middleware, and enterprise integration patterns.
• Strong understanding of Azure services and cloud-based CRM architectures.
• Experience with CRM data architecture, security roles, identity and access management, and performance optimization.
• Experience designing enterprise-scale CRM solutions and supporting digital transformation initiatives.
• Strong stakeholder management and communication skills.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Microsoft Dynamics 365, Power Platform, or relevant architecture certifications are advantageous.

Core expertise

• CRM architecture, Microsoft Dynamics 365, Power Platform, Dataverse, and CRM customization.
• REST APIs, web services, middleware, enterprise integration patterns, and Azure services.