Credit Controller - Fixed-Term-Contract
Role Overview
Job Title: Credit Controller Location: Hybrid, Blackbushe (2 days a week in the office) Salary: Up to £29,000 Working Hours: Monday - Friday 40 hours per week Job Status: 6-month Fixed-Term-Contract Join the UK’s largest B2B used vehicle service BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey. Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working. Main Purpose of The Role: Due to increased workload, we are looking for a Credit Controller to join our busy team on a 6-month Fixed-Term-Contract. Your role is to drive cash collections through positive engagement with our customers, providing best in class customer service to support the resolution of queries, minimising payment delays and ensuring the timely release of vehicles after point of payment. Key Responsibilities: Debt Chasing: Chasing customer via phone and email to discuss late payments – 60-100 phone calls per day Building relationships with customers to ensure payments are made without delays Identify reasons for non-payment and support the process to resolve these Escalate to the Legal Recoveries Manager any issues of concern Legal Action: Where necessary refer accounts for further action, providing all relevant detail to our 3rd Party partners Monitor legal action and recovery steps, supporting with any information requests and queries Seeking approval for further action where additional costs need to be considered Process Improvement: Continually challenge and question current processes to drive as streamlined service as possible, allowing us to deliver the best customer experience possible Knowledge and Experience Required: Proven experience in a credit control or debt collection role within a fast-paced, high-volume call environment Strong communication and relationship building skills, with the ability to engage positively with customers Good attention to detail and accuracy Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities Results driven We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Onsite parking Company Pension Scheme Cycle to work scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders Access to BCA Rewards which provides online and store discounts with a range of retailers And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Debt Chasing: Chasing customer via phone and email to discuss late payments – 60-100 phone calls per day
Building relationships with customers to ensure payments are made without delays
Identify reasons for non-payment and support the process to resolve these
Escalate to the Legal Recoveries Manager any issues of concern
Legal Action: Where necessary refer accounts for further action, providing all relevant detail to our 3rd Party partners
Monitor legal action and recovery steps, supporting with any information requests and queries
Seeking approval for further action where additional costs need to be considered
Process Improvement: Continually challenge and question current processes to drive as streamlined service as possible, allowing us to deliver the best customer experience possible Knowledge and Experience Required:
Proven experience in a credit control or debt collection role within a fast-paced, high-volume call environment
Strong communication and relationship building skills, with the ability to engage positively with customers
Good attention to detail and accuracy
Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities
Results driven
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
About You
Full Job Posting
About The Role
Job Title: Credit Controller Location: Hybrid, Blackbushe (2 days a week in the office) Salary: Up to £29,000 Working Hours: Monday - Friday 40 hours per week Job Status: 6-month Fixed-Term-Contract Join the UK’s largest B2B used vehicle service BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey. Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working. Main Purpose of The Role: Due to increased workload, we are looking for a Credit Controller to join our busy team on a 6-month Fixed-Term-Contract. Your role is to drive cash collections through positive engagement with our customers, providing best in class customer service to support the resolution of queries, minimising payment delays and ensuring the timely release of vehicles after point of payment. Key Responsibilities: Debt Chasing: Chasing customer via phone and email to discuss late payments – 60-100 phone calls per day Building relationships with customers to ensure payments are made without delays Identify reasons for non-payment and support the process to resolve these Escalate to the Legal Recoveries Manager any issues of concern Legal Action: Where necessary refer accounts for further action, providing all relevant detail to our 3rd Party partners Monitor legal action and recovery steps, supporting with any information requests and queries Seeking approval for further action where additional costs need to be considered Process Improvement: Continually challenge and question current processes to drive as streamlined service as possible, allowing us to deliver the best customer experience possible Knowledge and Experience Required: Proven experience in a credit control or debt collection role within a fast-paced, high-volume call environment Strong communication and relationship building skills, with the ability to engage positively with customers Good attention to detail and accuracy Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities Results driven We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Onsite parking Company Pension Scheme Cycle to work scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders Access to BCA Rewards which provides online and store discounts with a range of retailers And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Debt Chasing: Chasing customer via phone and email to discuss late payments – 60-100 phone calls per day
Building relationships with customers to ensure payments are made without delays
Identify reasons for non-payment and support the process to resolve these
Escalate to the Legal Recoveries Manager any issues of concern
Legal Action: Where necessary refer accounts for further action, providing all relevant detail to our 3rd Party partners
Monitor legal action and recovery steps, supporting with any information requests and queries
Seeking approval for further action where additional costs need to be considered
Process Improvement: Continually challenge and question current processes to drive as streamlined service as possible, allowing us to deliver the best customer experience possible Knowledge and Experience Required:
Proven experience in a credit control or debt collection role within a fast-paced, high-volume call environment
Strong communication and relationship building skills, with the ability to engage positively with customers
Good attention to detail and accuracy
Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities
Results driven
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
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About BCA
Privately owned vehicle remarketing company auctioning used cars and commercial vehicles for dealers, fleets, manufacturers, and buyers.
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