Credit Control Manager
Role Overview
Manage credit control and accounts receivable activities to collect outstanding balances on time, manage customer credit exposure, and comply with approved credit policies and payment terms.
Key Skills for This Role
Full Job Posting
Job purpose
Manage credit control and accounts receivable activities to collect outstanding balances on time, manage customer credit exposure, and comply with approved credit policies and payment terms.
Credit control and collections
- Oversee credit control and collection activities; monitor accounts, outstanding balances, aging reports, and overdue receivables.
- Ensure timely collection in line with payment terms and develop strategies for overdue and high-risk accounts.
- Follow up on long-outstanding debts, escalate as appropriate, and monitor collection performance against targets and KPIs.
Credit risk management
- Assess customer creditworthiness and recommend credit limits and payment terms.
- Monitor customer credit exposure and compliance with approved credit limits; identify risks and recommend actions to minimize financial exposure.
- Review credit limits periodically and recommend credit holds or other actions for customers with significant overdue balances.
Accounts receivable
- Maintain and reconcile customer accounts; monitor discrepancies, payment allocations, and disputed invoices.
- Coordinate with departments to resolve billing and collection issues and ensure timely, accurate receivables and aging reports.
- Support month-end closing and financial reporting related to receivables.
Team and stakeholder management
- Lead and develop the Credit Control team, allocate responsibilities, establish objectives, monitor KPI performance, and coach colleagues.
- Ensure effective controls and documentation of collection activities.
- Work with Sales, Finance, Legal, customers, and other departments to resolve account issues and balance credit exposure with business objectives.
- Escalate significant credit risks and collection challenges to senior management.
Policies and process improvement
- Develop and maintain credit control policies, procedures, and guidelines and ensure compliance with company policies and internal controls.
- Improve collection processes, cash collection, overdue balances, and credit-risk controls.
Qualifications and experience
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- Seven to ten years of relevant experience in credit control, accounts receivable, collections, or financial management.
- Previous managerial or supervisory experience is required.
- Experience managing a large customer portfolio is preferred.
- Strong knowledge of credit risk, collections, accounts receivable, and financial controls.
- Experience with ERP systems and strong MS Excel skills.
Core competencies
- Credit and risk management, accounts receivable, collections management, and financial analysis.
- Leadership, team management, negotiation, commercial awareness, and stakeholder management.
- Problem solving, decision making, process improvement, attention to detail, and results orientation.
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