Creative Lead
Role Overview
ScalePad is seeking an experienced Creative Lead to evolve and elevate its B2B brand in the managed services space.
The role leads the in-house Creative team and drives visual excellence across web, advertising, swag, and other brand touchpoints.
The role combines team leadership with hands-on design and an AI-forward approach to emerging creative tools.
The position is part of the Brand and Communications team, which includes Content, Creative, and Communications.
Key Skills for This Role
Full Job Posting
About ScalePad
ScalePad builds software that helps managed service providers improve risk insights, client planning, service delivery, and customer success.
The company has offices in Vancouver, Toronto, Montreal, and Phoenix and serves partners across more than 60 countries.
About the Role
ScalePad is seeking an experienced Creative Lead to evolve and elevate its B2B brand in the managed services space.
The role leads the in-house Creative team and drives visual excellence across web, advertising, swag, and other brand touchpoints.
The role combines team leadership with hands-on design and an AI-forward approach to emerging creative tools.
The position is part of the Brand and Communications team, which includes Content, Creative, and Communications.
What You’ll Own
- Manage and evolve the visual identity across the master brand and digital channels.
- Oversee websites, digital ads, sales collateral, ebooks, conference booths, and other creative assets.
- Lead designers, developers, and motion graphic artists while coaching their growth and fostering team culture.
- Triage creative requests, align priorities, clarify requirements, and resource projects efficiently.
- Review and approve work for brand standards, project requirements, accuracy, originality, and quality.
- Manage relationships with freelancers, contractors, and external vendors to support timely, budget-conscious delivery.
- Collaborate with Product Design to align marketing and product visuals into a unified customer experience.
- Lead AI adoption by identifying valuable use cases, establishing guardrails, and coaching the Creative team.
What We’re Looking For
- At least 6 years of visual design experience, including at least 2 years in leadership or team management.
- B2B SaaS experience is essential.
- Understanding of brand systems, creative workflows, project briefs, intake, and end-to-end project management.
- Experience managing creatives across graphic design, development, motion, or other disciplines.
- A strong portfolio across digital, web, and brand design.
- Strong knowledge of modern design trends, typography, layout, and UX principles.
- Ability to balance hands-on creative work with strategic direction.
- Exceptional verbal, written, and presentation skills.
- Proficiency in Adobe Creative Suite, Figma, and other design software.
- Hands-on experience with AI-enabled creative tools for ideation, production, and workflow efficiency.
- Applicants should include a portfolio link.
Perks
- Employees may participate in an Employee Stock Ownership Plan and RRSP matching.
- The company offers parental leave, mentorship programs, and an annual professional development budget.
- Employees receive modern hardware and equipment, employer-paid benefits, and support for remote or hybrid work environments.
Before You Apply
- This is a full-time role for candidates eligible to work in Canada or the United States.
- ScalePad uses AI for certain administrative hiring tasks, including transcription, note-taking, and interview documentation, without influencing candidate evaluation.
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