GCC ICQA 3PL Country Manager, AMET 3P FCs ICQA/L&D

About This Role

DESCRIPTION

Do you have a Bias for Action?

Would you like to be part of an innovative, fast-paced and motivated team?

We’re glad to hear it.

Each action we undertake is on behalf of our customers, which is why we keep a close eye on all processes in our Fulfillment Centers. Our Fulfillment Centers are at the heart of Amazon’s world-class and rapidly growing Operations network: they’re where we manage our fast-moving inventory. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out.

We’re looking for a detail-oriented leader to join our Inventory Control and Quality Assurance team. We’ll need you to ensure that we continue delivering as reliably as ever to our customers, with all teams maintaining their performance and quality of service.

When working on Inventory Control (IC), you’ll carry out extensive analysis and research, as you come to understand and correct any vacancies in our inventory.

The other significant portion of your time will be devoted to Quality Assurance (QA). In this line of responsibility, you’ll proactively audit team efficiency. For example: how closely everyone in your Fulfillment Center is adhering to agreed processes, while highlighting any discrepancies.

Your responsibilities:

Managing the site-based Inventory Control and Quality Assurance team,

You’ll maintain Health and Safety standards within your sphere of influence, actively promoting a positive Health and Safety culture on-site,

Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions; then, you’ll provide feedback to Operations where necessary,

Review and analyze customer defect data, while developing corresponding action plans to reduce and eliminate causes of any issues,

On a daily, weekly and monthly basis: develop and execute action plans for increasing quality, inventory accuracy and service satisfaction,

Partner with Management in the communication of Inventory Control and Quality Assurance policies and procedures: you’ll keep an eye on compliance in your Fulfillment Center,

Carry out supervisory responsibilities in accordance with Amazon’s wider policies and procedures, including:

Interviewing and training both exempt and non-exempt employees,

Assuming accountability for setting and meeting operational goals,

Planning and forecasting,

Assigning and directing work and employee deliverables,

Performance appraisal of team members,

Rewarding and disciplining employees where appropriate.

To build up an understanding of Fulfillment Center inventory systems and processes, and to provide assistance and expertise for problem-solving wherever you can.

BASIC QUALIFICATIONS

• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience hiring and developing strong talent and building a team
• 5+ years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience, or Council of Supply Chain Management Professionals (CSCMP)
• Experience with mission-critical, 24x7 operations
• Experience in Business English skills, both verbal and written
• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
• You possess strong analytical skills alongside a solid problem-solving background
• You’ll also need time management skills, to help you tackle operational challenges in a timely fashion
• Excellent written and verbal communication skills, as well as demonstrated ability to manage, motivate and positively influence team behaviors

PREFERRED QUALIFICATIONS

• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
• Knowledge of Lean, Kaizen, Six Sigma concepts
• Knowledge of finance, accounting or related field focused on analytics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.