Coordinator – Imaging Operations

Role overview

Employment

• Employment type: 12-month contract.

Responsibilities

• Lead daily scanning and digitization activities and manage at least 30 personnel across shift rosters.
• Meet daily production targets and ensure optimal equipment and resource utilization.
• Coordinate with project managers, client representatives, quality control teams, and IT support to resolve operational queries.
• Follow organizational standards, project-specific SOPs, information security controls, and document custody protocols.

Requirements

• At least 3 years of experience in scanning, digitization, BPO, document management, or high-volume operations.
• At least 3 years of team leadership experience managing teams of 30 or more.
• Strong knowledge of high-volume digitization workflows, image quality parameters, MIS reporting, and OCR tools.
• Ability in workforce management, target achievement, quality assurance, root cause analysis, and problem-solving under tight timelines.
• Fluent Tamil communication skills in speaking, reading, and writing; notice period must be less than 30 days.

Preferred qualifications

• A graduate qualification is preferred; a bachelor's degree in Business Administration, Operations Management, Commerce, or a related field is preferred.
• Immediate joiners are preferred.