Supervisor – Business Process Operations

Role overview

Employment

• Employment type: 12–18-month contract.

Responsibilities

• Manage daily scanning, document preparation, indexing, and image processing workflows to meet daily, weekly, and shift-wise targets.
• Lead at least 50 personnel while driving production performance and quality standards.
• Coordinate with project management, quality assurance, IT support, human resources, and client representatives for uninterrupted operations and service delivery.
• Ensure compliance with organizational standards, approved SOPs, contractual SLAs, and confidentiality policies.
• Maintain document custody and information security protocols.

Requirements

• At least 6 years of experience in operations management, business process services, or high-volume scanning and digitization environments.
• Demonstrable experience leading at least 50 personnel.
• Strong knowledge of digitization workflows, MIS dashboards, Microsoft Excel analysis, OCR tools, and quality control methodologies.
• Ability in workforce planning, productivity tracking, root cause analysis, and TAT optimization in fast-paced, target-driven environments.
• Fluent Tamil communication skills in speaking, reading, and writing; notice period must be less than 30 days.

Preferred qualifications

• Science or Commerce graduate degree preferred.
• Immediate joiners are preferred.