COORDINATOR/CUSTOMER SERVICE FOR FACILITIES MANAGEMENT (SWIMMING POOL & LANDSCAPE)
Role Overview
Coordinates customer service for facilities management services, including swimming pool and landscape facilities.
Key Skills for This Role
Full Job Posting
Role overview
Coordinates customer service for facilities management services, including swimming pool and landscape facilities.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Log and follow up on service requests, complaints, and client and tenant feedback.
- Coordinate maintenance and service issue resolution with technical teams and supervisors.
- Maintain records of customer interactions, services, and actions taken.
- Communicate service schedules, updates, and work orders to customers and relevant departments.
- Escalate complex or unresolved issues to management or appropriate departments.
- Support customer satisfaction surveys and analyze results for service improvement.
- Prepare periodic service metrics reports and present findings to management.
Requirements
- At least 3 years of work experience in the facilities management industry.
- A bachelor's degree is preferred.
Compensation
- Pay is AED 3,000–3,500 per month.
Workplace
- Work location is in person.
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