Control Room Operator
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Key skills for this role
About the Role
**Brief Roles and Responsibilities:** * Must be able to liaises with customers that require assistance including telephonic queries; * Shall assist customers with any issues using intercom; * Liaise with supervisors and attendants for coordinated operation; * Shall investigate and documented any discrepancies; * Shall view real\-time CCTV monitors to report any unusual and suspicious behavior; * Monitoring the work environment and equipment at the workplace; * Record, invest
Key Skills for This Role
Full Job Posting
Brief Roles and Responsibilities
- Must be able to liaises with customers that require assistance including telephonic queries;
- Shall assist customers with any issues using intercom;
- Liaise with supervisors and attendants for coordinated operation;
- Shall investigate and documented any discrepancies;
- Shall view real-time CCTV monitors to report any unusual and suspicious behavior;
- Monitoring the work environment and equipment at the workplace;
- Record, investigate and correctly respond to customer queries and complaints;
Qualifications
- At least 2 years' customer services experience,
- At least 1 years’ experience of working in a supervisory role in customer services industry,
- Must be IT literate and holding a diploma or degree,
- Strong interpersonal and communication skills and to remain calm in difficult demanding situations ,
- Ability to provide and complete reports and documentation,
- Language skills: English, Arabic is a plus,
- Qatari driving license is a plus.
Job Type: Full-time
Pay: QAR2,900.00 per month
Education
- Diploma (Required)
Experience
- Customer Service: 3 years (Required)
Language
- English (Required)
- Arabic (Required)
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