Contract Manager, Psych Services

Position overview

Responsibilities

• Manage contracts of varying size, complexity, and activity levels; support satisfaction, compliance, retention, and growth objectives.
• Act as primary client contact for relationship management, issue resolution, and escalations; monitor performance and service-level commitments.
• Coordinate with Operations, HR, Payroll, Finance, Contract Administration, coordinators, psychologists, and test administrators.
• Track deliverables, budgets, billing, invoicing, approved rates, and financial performance.
• Identify process improvements and contract growth opportunities; support proposals and renewals as a subject matter expert.
• Maintain accurate contract documentation, reporting, and communications.

Qualifications and requirements

• Post-secondary education in healthcare, business, or a related field.
• 3–5 years of contract administration, project management, customer success, account management, or related experience.
• Strong relationship management, stakeholder engagement, communication, collaboration, organization, problem-solving, and decision-making skills.
• Financial awareness, understanding of contract compliance, and ability to work in a fast-paced, evolving environment.
• Proficiency with Microsoft Office applications; experience supporting service delivery, contracts, or customer-facing operations.
• Must be eligible to obtain and maintain Canadian Government Security Clearance at the Reliability level.
• French and English bilingualism and experience in healthcare, mental health, public safety, or professional services are assets.
• Occasional work from the Burlington or Ottawa office is preferred but not required; client-related travel is stated as potentially not required (0–20%).

Compensation

• Compensation is CAD $85,000–$95,000 annually.

Benefits

• Benefits include company-paid coverage, time off, stock purchase plan, RRSP program, flexible hours for eligible roles, and employee health and well-being programs.

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