Continuous Improvement Analyst

Role overview

Core responsibilities

• Partner with operational delivery teams, project managers, contractors, development teams and stakeholders to deliver process improvements.
• Lead Lean and best-practice improvement initiatives across Life & Pensions Operations.
• Map workflows and analyse processes to identify inefficiencies and improvement opportunities.
• Engage stakeholders, challenge current practices and facilitate problem-solving.
• Conduct root cause analysis and identify trends, recurring issues and customer experience improvements.
• Set and monitor performance measures for effectiveness and sustainability.
• Manage and escalate delivery risks, issues and dependencies.
• Support project documentation, recommendations, improvement plans and sign-off.
• Report delivery progress, efficiency gains and realised benefits.
• Promote continuous improvement and coach teams to embed its tools and practices.

Skills and experience

• Strong analytical and problem-solving skills, including Root Cause Analysis techniques such as Fishbone, 5 Whys and SIPOC.
• Proven experience delivering continuous improvement initiatives and operational change programmes.
• Excellent knowledge of Lean, Six Sigma and continuous improvement methodologies.
• Ability to influence stakeholders and analyse business and customer requirements.
• Strong communication, presentation, reporting, numerical and analytical capabilities.
• Ability to coach teams and manage multiple priorities with attention to detail.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Visio.
• Experience in pensions, financial services or regulated environments is desirable.
• Defined benefit pension administration knowledge is desirable.

Benefits

• Benefits include a pension plan with employer matching up to 10%, employee assistance and life assurance.
• The package also includes employee discounts and flexible benefits.