Application Support Specialist

Summary

Location

• This role will be based in our Toronto, Canada office, located at 155 University Avenue. This role offers in person collaboration and flexibility to work from home.
• What Part You Will Play in Our Growth

Key Responsibilities

• Application Support & Monitoring
• Provide Level 2 production support for business-critical applications.
• Monitor application availability, performance, and operational health.
• Investigate and resolve production incidents and service disruptions.
• Participate in root cause analysis and continuous service improvement initiatives.
• Maintain operational documentation and support procedures.
• Database & Data Operations
• Support Microsoft SQL Server databases and scheduled processing jobs.
• Troubleshoot data discrepancies and perform data reconciliation activities.
• Write and analyze SQL queries to investigate and resolve production issues.
• Support data ingestion and validation processes.
• Cloud & Platform Support
• Support applications running in AWS and Amazon EKS environments.
• Monitor application deployments, container health, and platform performance.
• Partner with Infrastructure and Cloud Reliability teams to resolve platform-related issues.
• API & Integration Support
• Monitor APIs, third-party integrations, and external data feeds.
• Troubleshoot integration, synchronization, and data-quality issues.
• Collaborate with internal teams and external vendors to resolve service issues.
• Incident & Release Management
• Participate in incident response and major incident resolution activities.
• Support production deployments, releases, and post-release validation.
• Participate in on-call support rotations as required.
• Required Knowledge and Skills
• Education
• Bachelor's degree with major course work in computer science, MIS, or a related field is required. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience

• 4+ years of experience in Application Support, Production Support, Technical Operations, or a related role.
• Experience supporting business-critical applications in a production environment.
• Strong troubleshooting and problem-solving skills.
• Experience with Microsoft SQL Server and T-SQL.
• Working knowledge of.NET applications and web-based technologies.
• Familiarity with AWS cloud environments and containerized applications.
• Experience using monitoring and observability tools such as Datadog.
• Knowledge of REST APIs and application integrations.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, production support environment.

Preferred Qualifications

• Experience with any AI Platform and past support/troubleshooting experience
• Experience supporting data-intensive or SaaS platforms.
• Familiarity with ServiceNow, Jira, or similar ticketing systems.
• Experience with scripting languages such as PowerShell or Python.
• AWS, Microsoft, Kubernetes, or ITIL certifications are considered an asset.
• Compensation
• Our salary range for this role is $68,000 - $90,000 CAD and is commensurate with experience, skills and location.
• Why You Will Love Working Here
• EQ is recognized as a Top Employer in US, UK and India! Together we offer more than a job, we offer a place to grow. Through hands-on experience, real-world projects, and access to industry-leading tools, you’ll have what you need to build a meaningful career. You’ll join a diverse, global team united by innovation, collaboration, and a shared passion for what we do. With flexible work options, competitive pay, wellness benefits, and a people-first culture, we support your success - both at work and beyond.
• We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
• Come and join us — let’s grow together.
• #LI-SB1 #LI-HYBRID
• Please note any offer of employment is subject to satisfactory pre-employment screening checks.